Customer Service Representative

Job Description:

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
  • Keep records of customer interactions, process customer accounts and file documents;
  • Follow communication procedures, guidelines, and policies;
  • Take the extra mile to engage customers;
  • Identify and assess customers’ needs to achieve satisfaction;
  • Build sustainable relationships and trust with customer accounts through open and interactive communication;
  • Provide accurate, valid and complete information by using the right methods/tools;
  • Resolve customer complaints via phone, email, mail, or social media.


  • Must have pleasing personality and skills in handling customer;
  • Must be a graduate of any 2 or 4-year course in college or university;
  • Must have an experience from a service center, preferably IT/Telco industry;
  • Fresh graduates are welcome to apply;
  • Keen attention to details;
  • Excellent communication skills;
  • Fluent in English;
  • Flexible and can work under pressure with minimal supervision;
  • Knowledgeable in MS Office applications;
  • Must be willing to work on shifting schedule;
  • Must be willing to be assigned at SM North.